Return and Refund

Our mission is to prioritize customers above all else, with customer experience being our top priority. We strive to provide ACE-level service.

Returns and Exchanges are accepted within 365 days of the purchase date. To initiate the return or exchange process, please carefully read and follow the guidelines outlined below.

1. Eligibility for Return and Exchange:

- To be eligible for a return or exchange, the item must be in its original condition, with all tags attached and undamaged.

- The item must not have been washed, altered, or used in any way.

2. Return and Exchange Process:

- Please contact our customer service team through two methods: 

1. Click on the Chat Icon in the bottom right corner of our website.
2. Email our customer service at service@acejour.com.

Please make sure to include your order number, specific products for return, and the corresponding reason for refund. If possible attach clear pictures of any product issues to help us quickly understand your order. We promise to reply within 24 hours.